CANCELLATION & REFUND POLICY
Last Updated: July 30, 2024
CANCELLATION & REFUND POLICY
HYPERBOLT is committed to customer satisfaction and has established the following cancellation and refund policies:
1. Cancellation Policy:
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Cancellations are accepted only if the request is made within the same day of placing the order.
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Cancellations will not be entertained if the order has already been communicated to the vendors/merchants and/or the shipping process has been initiated.
2. Testing Period:
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We provide a 10-day testing period for customers to verify the performance and stability of the GPU within their system
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If you are not satisfied with the product within this 10-day window, you are entitled to a full refund following the return of the GPU in the condition in which it was sent by us/received by you
3. Reporting Damaged Items:
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If the component gets damaged in transit, please report it to our team on the same day of receipt
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The request will be processed after we/ the merchant checks and confirms the extent of the damage
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In the case of suspected damages in transit based on appearance of outer packaging, we recommend the following actions:
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Collect the shipment and please DO NOT unpack the shipment
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Submit a report indicating possible damages to us with pictures of the packaging
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Our team will review your complaint and initiate a return shipment and a full refund
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We do not recommend refusal to collect shipments based on suspected damages in transit
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Refusal to collect shipments will result in a penalty of 10% of the paid value, deducted from the sum being refunded.
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4. Product Not as Expected:
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If the product received does not match the description on the site or your expectations, inform our team within the same day of receiving the product.
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Our team will review your complaint and take an appropriate decision.
5. Manufacturer Warranty Issues:
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For products under manufacturer warranty, please refer any manufacturer warranty related issues directly to the manufacturer.
6. Failure to Deliver:
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If the product is not delivered, a refund will be processed only after confirmation is received that the product was not delivered
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Our team will contact the customer to confirm further actions as per their convenience
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In case of failure to deliver, a customer may:
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Opt for a full refund
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Opt for another GPU from our platform
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7. Refund Processing:
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Approved refunds will be processed within 3-5 business days.
By adhering to these policies, we aim to ensure a smooth and satisfactory shopping experience for all our customers.
If you have any questions or need further assistance, please contact our support team at hyperboltcontact@gmail.com